ac71's Privacy Policy — Your information is safe with us
This page explains in detail how your personal information is collected, stored, and kept secure on the ac71 platform.
Table of Contents
This privacy policy applies to all users of the ac71 platform (https://ac71.cam). Please read this page carefully, and if you have any questions, contact our support team.
1 Introduction
ac71 is a trusted online betting and casino platform in Bangladesh. We take the protection of our users' personal information very seriously. This privacy policy explains what information ac71 collects, the purposes for which it is used, and the steps we take to keep your information secure.
By using the ac71 website or services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.
The information covered by our privacy policy includes: information provided at registration, user browsing activity, financial transaction data, and any information or messages submitted through support channels. ac71 always follows a principle of transparency and ensures full accountability for any use of your information.
2 What Information We Collect
We collect various types of information to provide services on the ac71 platform. This information falls into two categories:
2.1 Information You Provide
Information you actively share with us includes:
- Full name and date of birth (for identity verification)
- Email address and mobile number
- Username and password
- Payment-related information (bKash, Nagad, Rocket, or bank account number)
- National ID card or passport details (for KYC verification)
- Any information or messages submitted to our support team
2.2 Automatically Collected Information
Information collected automatically from your device and browsing activity:
- IP address and device identification details
- Browser type and operating system
- Time spent on the platform and pages visited
- Login and logout time records
- Betting and gaming activity logs
- Information collected through cookies and similar tracking technologies
3 Purposes for Using Information
ac71 uses collected information for the following legitimate purposes:
3.1 Account Management and Service Delivery
- Creating, verifying, and managing user accounts
- Providing betting and casino game services without interruption
- Processing financial transactions — deposits and withdrawals
- Managing bonuses and promotional offers
3.2 Security and Compliance
- Detecting and preventing fraudulent activity
- Ensuring age verification (complying with the 21+ age requirement)
- Carrying out KYC procedures to prevent money laundering
- Enforcing responsible gaming policies
3.3 Service Improvement and Communication
- Personalizing the platform experience
- Sending relevant promotional messages (subject to your consent)
- Providing customer support and resolving complaints
- Analyzing and improving service quality
4 Data Retention and Deletion Policy
ac71 retains your personal information only for as long as necessary. When determining retention periods, we consider the following:
- Duration of account activity — necessary information is retained while the account is active
- Retention obligations required by law or regulatory requirements
- Financial transaction records — kept for audit and dispute resolution purposes
- Certain information is retained for a specified period after account closure
Once the defined period has passed, we securely delete your information or convert it into anonymised form.
5 Sharing Information with Third Parties
ac71 does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, information may be shared in the following specific circumstances:
5.1 Service Provider Partners
Limited information may be shared with technology and financial service providers required to operate the platform. This includes:
- Payment processing services (bKash, Nagad, Rocket, and banking partners)
- Identity verification and KYC service providers
- Cybersecurity and fraud prevention organisations
- Cloud hosting and data storage service providers
5.2 Legal Obligations
Necessary information may be provided in response to court orders, lawful requests from law enforcement agencies, or any other legal obligation.
All third-party partners are required to comply with our privacy standards and may only use the information for the specified purpose.
6 Cookie Policy
Cookies and similar technologies are used on the ac71 website. Cookies are small text files stored in your browser that help improve the website's functionality.
6.1 Types of Cookies
- Essential Cookies: Required for the core functionality of the website — without these, the site will not work properly
- Performance Cookies: Analyze how users interact with the site to help improve the service
- Functionality Cookies: Remember your preferences and settings to make future visits easier
- Session Cookies: Maintain your logged-in state and ensure security
6.2 Cookie Controls
You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of the website to stop working properly.
7 Third-Party Websites and Services
The ac71 platform uses software from various game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These third-party services have their own privacy policies, which are outside our control.
We recommend that you read the privacy policy of any third-party platform or service before using it. ac71 is not responsible for the collection or use of information by third parties.
8 Your Rights
As a user of ac71, you have the following rights over your own information:
8.1 Right to Access Information
You may request at any time to know what information we hold about you. We will provide that information within a reasonable timeframe.
8.2 Right to Correct Information
If any information in your profile is incorrect or incomplete, you can have it corrected. Information can be updated through account settings or with the help of our support team.
8.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, information related to legal obligations, financial transaction records, or active disputes may be retained for valid reasons.
8.4 Right to Opt Out of Marketing Communications
You can stop receiving promotional emails or messages at any time. To do so, contact our support team or use the unsubscribe option within the message.
To exercise any of these rights, contact us at [email protected]. We will generally respond to your request within 30 business days.
9 Data Protection and Security Measures
ac71 uses industry-standard security technologies and practices to protect your information. Our security framework includes:
9.1 Technical Safeguards
- SSL (Secure Socket Layer) encryption — protecting all data in transit
- Server-side encryption — stored data remains encrypted
- Firewalls and intrusion detection systems
- Regular security audits and vulnerability assessments
- Two-factor authentication support
9.2 Administrative Safeguards
- Strict access controls — only authorised staff can view information
- Regular privacy and security training for staff
- A rapid response plan in the event of a data breach
However, it is not possible to guarantee 100% security on the internet. If a data breach occurs, we will notify you and the relevant authorities as quickly as possible.
10 Child and Minor Protection
ac71 is a platform for adults. The minimum age to use our services is 21. We do not knowingly collect any information from minors.
If a minor registers on our platform or provides us with their information, we will promptly remove that information from our systems and close the associated account.
If you believe a minor is using our platform, please notify us at [email protected].
11 Policy Changes and Updates
ac71 may update this privacy policy from time to time. In the event of changes, we will take the following steps:
- The "Last Updated" date at the top of the page will be changed
- A notification will be sent to the registered email for significant changes
- A special notice will be displayed on the platform for important changes
Continuing to use the platform after any changes will indicate that you have agreed to the updated policy. We recommend that you visit this page regularly.
12 Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us through the following:
- Email: [email protected]
- Live Chat: 24/7 live chat support in Bengali
We take all your requests and complaints seriously and are committed to providing a resolution as quickly as possible. Our privacy team remains constantly vigilant and active in protecting your information.
Your trust in ac71 is our greatest asset. We promise that your personal information will be handled with the utmost care and protection.